Frequently asked questions

What communication protocol does the Touch Encoder use?

Depending on the product you purchased,

  • Touch Encoder SDK: communicates both via USB 2.0 AND CANbus J1939
  • Touch Encoder Component: communicates either via USB 2.0 OR CANbus J1939

How can I program the Touch Encoder?

The Touch Encoder SDK box comes with a red programming cable that allows you to connect the base unit (Raspberry Pi inside) to a USB flash drive. As for the Touch Encoder Component, we have a 3-connector programming harness that links the product to power and a USB flash drive. The accessory (P/N: T18908) can be purchased seperately through our distributors. NOTE: use for programming only.

What's the power rating on the Touch Encoder?

Touch Encoder Component can handle up to 18 VDC where as Touch Encoder SDK can handel up to 5.25 VDC.

What's the minimum iOS requirement for the Grayhill app?

The Grayhill app operates on an iPad with iOS 11 or higher installed on the device